Temporary service disruption for selling support in Taiwan
Update - Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.
Oct 27, 2025 - 16:34 EDT
Monitoring - Monitoring - Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.
Oct 27, 2025 - 16:34 EDT
Update - Investigating - Our team has begun testing a fix to resolve the root cause of the problem. We're working as quickly as we can to release the fix to unblock selling support for students in Taiwan. We expect the fix to go live no later than during the week of the 27th. We appreciate your patience and understanding.
Oct 17, 2025 - 15:24 EDT
Investigating - Our team has identified the root cause of problem that is impacting our platform’s ability to support selling to students in Taiwan, and is working as quickly as possible to test and deploy a fix. We appreciate your patience and understanding.
Oct 13, 2025 - 16:58 EDT
Update - Upate 10/13: Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.
Oct 13, 2025 - 16:41 EDT
Identified - Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.
Oct 02, 2025 - 15:06 EDT
Uptime over the past 90 days. View historical uptime.
teachable.com Operational
developers.teachable.com ? Operational
Accepting & Processing Payments Operational
90 days ago
99.71 % uptime
Today
Affirm Operational
90 days ago
100.0 % uptime
Today
Afterpay Operational
90 days ago
100.0 % uptime
Today
BackOffice Operational
90 days ago
100.0 % uptime
Today
Custom Payment Gateway Operational
90 days ago
100.0 % uptime
Today
Klarna Europe Operational
90 days ago
99.99 % uptime
Today
Monthly Payment Gateway Operational
90 days ago
96.88 % uptime
Today
teachable:pay Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Stripe.js Operational
90 days ago
100.0 % uptime
Today
Stripe Checkout.js Operational
90 days ago
100.0 % uptime
Today
Stripe Dashboard Operational
90 days ago
100.0 % uptime
Today
Student Experience Operational
90 days ago
98.6 % uptime
Today
Checkout Operational
90 days ago
91.64 % uptime
Today
Circle Community Operational
90 days ago
100.0 % uptime
Today
Content Delivery Operational
90 days ago
100.0 % uptime
Today
iOS Application Operational
90 days ago
100.0 % uptime
Today
Video Playback ? Operational
90 days ago
100.0 % uptime
Today
Community Operational
90 days ago
100.0 % uptime
Today
Managing your School Operational
Affiliates Operational
Coaching Operational
Course Building Operational
Custom Domains Operational
Digital Downloads Operational
Memberships Operational
Product Administration Operational
Product Bundles Operational
Reporting Operational
Styling your School Operational
User Management Operational
Video Uploading ? Operational
Account Operational
Log In Operational
Google SSO Operational
Teachable Accounts Operational
Amazon Web Services (AWS) ? Operational
Cloudfront Operational
EC2 Operational
Elasticache Operational
Elasticsearch Operational
ELB Operational
Lambda Operational
Route53 Operational
EKS Operational
ECS Operational
S3 Operational
Third Party Services ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare API Operational
90 days ago
100.0 % uptime
Today
Cloudflare SSL Certificate Provisioning Operational
90 days ago
100.0 % uptime
Today
Cloudflare Argo Smart Routing Operational
90 days ago
100.0 % uptime
Today
Cloudflare API Shield Operational
90 days ago
100.0 % uptime
Today
Cloudflare Bot Management Operational
90 days ago
100.0 % uptime
Today
Chargebee API Operational
90 days ago
100.0 % uptime
Today
Zoom Meetings Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun - Outbound Email Delivery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Security Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Networking Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud DNS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2025

No incidents reported today.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

Unresolved incident: Temporary service disruption for selling support in Taiwan.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
AWS outage downstream impact
Resolved - This incident has been resolved.

We’ve mitigated the downstream impacts from the AWS outage yesterday. We will continue to actively monitor our services and provide updates if anything changes.
Oct 21, 10:09 EDT
Monitoring - We've implemented a workaround to bring our student experience back online. Both admin and student facing services are restored. With the many downstream impacts of today's AWS outage, we're monitoring our admin and student facing experiences overnight and will provide another update before noon EST on 10/21.
Oct 20, 23:02 EDT
Investigating - Student facing pages may be slow or unavailable due to downstream impacts of AWS outage. Our team is investigating workarounds. Will provide updates as soon as we have more information.
Oct 20, 22:24 EDT
Identified - Admin and student facing pages may be slow or temporarily unavailable due to the AWS outage. Our team is monitoring the situation closely. We’ll provide updates as soon as we have more information.
Oct 20, 15:59 EDT
Update - We continue to observe intermittent instability affecting parts of the platform.

Student-Facing Services:
- Purchasing courses and other products is operational.
- Access to courses and other products for existing students is operational.
- We’re investigating an issue impacting certificate downloads.
- We’re investigating an issue where some students aren’t receiving login confirmation codes.

Creator-Facing Services
- teachable.com is operational, and creators can log in normally.
- Our live chat support platform is currently inaccessible. Please email support@teachable.com for urgent inquiries.
- We’re aware of an issue where newly uploaded videos remain in a continuous “processing” state. We’re awaiting updates from our video transcoding provider and will share more information as soon as it becomes available.

Our team is actively monitoring all systems and working with our partners to restore full stability. We appreciate your understanding.
Oct 20, 15:17 EDT
Update - Our live chat support platform is currently inaccessible. Please email support@teachable.com for urgent inquiries. We appreciate your patience during this period of support downtime.
Oct 20, 12:19 EDT
Update - The teachable.com site continues to have access errors. As a workaround, anyone needing to sign into the Teachable platform can use the direct link below:

https://sso.teachable.com/secure/teachable_accounts/sign_in

Our most recent update regarding system status continues to hold true.
Oct 20, 11:37 EDT
Monitoring - We're continuing to monitor and address the impact of today's AWS outage.

At this time, all student-facing services are fully operational, and our team continues to actively monitor system performance. School plan purchases, upgrades, and downgrades have been successfully restored and are functioning as expected.

We’re aware of an issue affecting video processing for newly uploaded videos and are working with our video service provider to address this.
Oct 20, 11:16 EDT
Identified - We've identified a problem related to plan updates for Teachable school plan customers. New subscriptions, upgrades, and downgrades aren't being correctly reflected within Teachable schools at the moment.

All student-facing services continue to operate normally and our team is closely monitoring for other AWS outage impacts.
Oct 20, 10:27 EDT
Monitoring - Our services have been restored and are operating normally. AWS continues to report partial outages, and our team is closely monitoring. Thank you for your patience and understanding.
Oct 20, 09:40 EDT
Update - The teachable.com site is undergoing a DNS update preventing access to our marketing frontpage. To log into Teachable accounts, use the direct link below:

https://sso.teachable.com/secure/teachable_accounts/sign_in
Oct 20, 09:15 EDT
Update - We’re currently experiencing downtime due to a broader AWS outage. We will provide updates as more information becomes available from AWS. We appreciate your understanding.
Oct 20, 04:51 EDT
Identified - We’re currently experiencing downtime due to a broader AWS outage. We will provide updates as more information becomes available from AWS. We appreciate your understanding.
Oct 20, 04:48 EDT
Investigating - Our team has identified an issue that is impacting our platform. Thank you for your patience while we investigate.
Oct 20, 03:56 EDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
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