Monitoring -
Our support software partner, Intercom, recently posted a status page communicating it's experiencing an outage. As a result, some Teachable customers may have issues communicating with our Support team. We'll continue to monitor Intercom's status and will provide updates. For more information please visit https://www.intercomstatus.com/us-hosting. Thank you for your patience.
Jan 9, 15:09 EST
Resolved -
This incident has been resolved.
Jan 9, 13:22 EST
Monitoring -
A fix has been implemented and we are monitoring the results. On teachable:pay, some earnings from the last 24 hours have been delayed, but will be transferred by the end of the day.
Jan 9, 11:05 EST
Investigating -
We are aware of an issue impacting calculating transaction earnings, causing some transactions to report $0 in earnings.
Transactions are being processed normally and the correct earnings will be resolved when we fix the issue. We are investigating the root cause and will update this status once we have identified the issue.
Jan 9, 10:04 EST
Resolved -
This incident has been resolved.
Jan 8, 11:39 EST
Monitoring -
Our team had identified an issue that may have resulted in partial platform outages on the student experience for both mobile and desktop. We understand the urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.
Jan 8, 07:15 EST