Update - We’ve resolved deliverability issues for all transactional emails being sent to Microsoft-based accounts. Our team is now in the process of deploying a fix to resolve deliverability issues for Yahoo-based accounts. We apologize for the inconvenience and thank you for your patience.
Oct 02, 2024 - 10:16 EDT
Identified - We’ve identified an issue with Teachable’s email deliverability for some Yahoo and Outlook based accounts. Our team is actively investigating ways of improving our sender reputation. Our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.
Sep 30, 2024 - 16:44 EDT
Resolved -
This incident has been resolved.
Sep 27, 10:08 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 27, 09:16 EDT
Investigating -
We are currently experiencing a service disruption with some pages. Our team is working to identify the root cause and implement a solution.
Sep 27, 08:51 EDT
Resolved -
This incident has been resolved.
Sep 27, 09:58 EDT
Update -
Our video host has identified a solution to this issue that they are preparing to deploy. We expect to have a resolution soon.
Sep 25, 13:20 EDT
Update -
Our video host has confirmed the issue is isolated to Safari 18 on MacOS 15 and is continuing to work towards a solution.
Sep 23, 17:39 EDT
Identified -
For users on MacOS Sequoia 15, our video player is currently not working on Safari and Firefox. Our video host is investigating. While this issue is being addressed, users can access videos on Chrome, Edge, or Opera.
Sep 23, 10:05 EDT
Resolved -
Monitoring has confirmed that the issue is fully resolved. The platform is stable, and all systems are operating normally. Thank you for your patience as we worked to address this.
Sep 26, 14:02 EDT
Monitoring -
We have identified the root cause of the issue, and it is currently being resolved. Our team is actively monitoring the situation to ensure full recovery and stability. We will provide further updates as we confirm progress.
Sep 26, 13:37 EDT
Investigating -
We are currently experiencing a service disruption with login and access to individual school checkout pages. Our team is working to identify the root cause and implement a solution.
Sep 26, 13:15 EDT