Resolved -
Our team has resolved an issue resulting in [ex: widespread platform outages] that lasted [ex: 30 minutes]. During that timeframe, users would have had [ex: encountered errors accessing pages]. We apologize for the disruption and thank you for your patience.
Feb 4, 12:20 EST
Monitoring -
We have resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected.
Our team is working to update the reporting to reflect impacted payouts that took place between 1/29 and 02/03.
Feb 3, 12:49 EST
Investigating -
We have identified an inconsistency in teachable:pay payouts reporting between the Teachable Admin 'Payouts' page and your Stripe Express account. There has been no impact to the actual flow of funds.
For the most up-to-date reporting on your payouts, please navigate directly to your Stripe Express account while we resolve this issue.
Feb 2, 17:45 EST