Resolved -
This incident is now resolved. Customers are now able to complete their purchases normally, and we are seeing successful transactions
Update — Follow-up on August 29 checkout incident
Following the resolution of the checkout incident on August 29, we completed the reprocessing of purchase attempts that had remained queued during the incident and reviewed the resulting transactions.
Some customers who retried their purchase during the incident may temporarily see multiple charges on their card. In most cases, these additional amounts are pending authorizations rather than additional completed purchases and will be released automatically by the customer's card issuer soon.
Checkout continues to operate normally, and new purchases are not affected. If you or one of your customers has questions about a specific transaction, please contact our Support team and we'll review the case individually.
Aug 29, 17:17 EDT
Monitoring -
We’ve identified and implemented a fix for the issue affecting purchases through Teachable Checkout. Checkout functionality has been restored, and customers should now be able to complete their purchases normally.
Aug 29, 16:35 EDT
Identified -
Fix identified for checkout issues.
We’ve identified the cause of the checkout issue and have a fix in progress. Our team is actively working to implement the solution and restore normal checkout functionality as quickly as possible.
We’ll share another update once the fix is in place.
Aug 29, 14:17 EDT
Investigating -
We’re currently investigating reports of customers being unable to complete purchases through Teachable checkout. Some customers may see a “Failed to fetch” error when attempting to make a payment.
Our team is actively investigating the issue and working to restore normal checkout functionality as quickly as possible. We’ll share another update as soon as we have more information.
Aug 29, 14:05 EDT