Delay in payouts for some creators using Teachable's Payment gateway

Incident Report for Teachable

Resolved

We've confirmed that the delay is resolved and creators using Teachable Pay are receiving payouts on time. Thank you for your patience

Posted Nov 26, 2024 - 11:03 EST

Monitoring

We've identified a 12-hour delay in payouts for some creators leveraging Teachable's Payment Gateway. Our team has implemented a fix and is actively monitoring the next 24 hours to ensure a successful resolution. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.

Posted Nov 25, 2024 - 17:28 EST

This incident affected: Accepting & Processing Payments (teachable:pay).