503 errors on videos

Incident Report for Teachable

Resolved

This incident has been resolved.

Posted Aug 09, 2022 - 22:58 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2022 - 22:39 EDT

Identified

We have determined that the issue is on our upstream provider's side. We are in contact with them as they work toward resolving.

Posted Aug 09, 2022 - 22:08 EDT

Investigating

We're aware of an issue where videos on the platform are returning 503 errors and actively looking into it.

Posted Aug 09, 2022 - 22:05 EDT

This incident affected: Video (Video Uploading).