HMVP - MacOS Sequoia 15

Incident Report for Teachable

Resolved

This incident has been resolved.

Posted Sep 27, 2024 - 09:58 EDT

Update

Our video host has identified a solution to this issue that they are preparing to deploy. We expect to have a resolution soon.

Posted Sep 25, 2024 - 13:20 EDT

Update

Our video host has confirmed the issue is isolated to Safari 18 on MacOS 15 and is continuing to work towards a solution.

Posted Sep 23, 2024 - 17:39 EDT

Identified

For users on MacOS Sequoia 15, our video player is currently not working on Safari and Firefox. Our video host is investigating. While this issue is being addressed, users can access videos on Chrome, Edge, or Opera.

Posted Sep 23, 2024 - 10:05 EDT

This incident affected: Student Experience (Video Playback).