Transaction Earnings are not being calculated properly

Incident Report for Teachable

Resolved

This incident has been resolved.

Posted Jan 09, 2026 - 13:22 EST

Monitoring

A fix has been implemented and we are monitoring the results. On teachable:pay, some earnings from the last 24 hours have been delayed, but will be transferred by the end of the day.

Posted Jan 09, 2026 - 11:05 EST

Investigating

We are aware of an issue impacting calculating transaction earnings, causing some transactions to report $0 in earnings.

Transactions are being processed normally and the correct earnings will be resolved when we fix the issue. We are investigating the root cause and will update this status once we have identified the issue.

Posted Jan 09, 2026 - 10:04 EST

This incident affected: Accepting & Processing Payments (Monthly Payment Gateway, teachable:pay).