Platform Latency

Incident Report for Teachable

Resolved

This incident has been resolved.
Posted Jul 29, 2024 - 17:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 29, 2024 - 16:35 EDT

Update

We are continuing to investigate this issue.
Posted Jul 29, 2024 - 15:41 EDT

Update

We are continuing to investigate this issue.
Posted Jul 29, 2024 - 14:58 EDT

Update

We are continuing to investigate this issue.
Posted Jul 29, 2024 - 14:19 EDT

Update

We are continuing to investigate this issue.
Posted Jul 29, 2024 - 13:46 EDT

Investigating

Our team is investigating an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.
Posted Jul 29, 2024 - 13:46 EDT
This incident affected: Accepting & Processing Payments (Custom Payment Gateway, Monthly Payment Gateway, teachable:pay).
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