Teachable Payments Gateway intermittent Payout delay

Incident Report for Teachable

Resolved

This incident has been resolved.

Posted Dec 03, 2024 - 13:21 EST

Monitoring

We're monitoring a delay in payouts for some creators leveraging Teachable's Payment Gateways. Stripe (our underlying payment provider) notified us of an unexpected delay affecting payouts on 11/29 to our European payout accounts. We expect all payment delays to be resolved by Tuesday, 12/3.

Posted Nov 29, 2024 - 12:30 EST

Identified

We've identified a delay in payouts for some creators leveraging Teachable's Payment Gateway. Our team is working as quickly as possible on a fix. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.

Posted Nov 28, 2024 - 17:29 EST

This incident affected: Accepting & Processing Payments (teachable:pay).