We have completed processing all outstanding subscription charges affected by the February 28th incident. We apologize for the delay and thank you for your patience while our team worked to resolve this.
Posted Mar 06, 2026 - 10:06 EST
Update
All remaining student subscriptions have been queued for processing, but it will take several hours for all students to be charged and to update all records in the platform. Our team will continue monitoring this process closely and will post further updates once we have validated that no subscriptions remain unprocessed. We apologize for the delay and appreciate your patience.
Posted Mar 05, 2026 - 17:29 EST
Update
We've resolved the remaining issues impacting these subscriptions and will process the subscriptions over the next 24 hours.
Posted Mar 04, 2026 - 17:31 EST
Monitoring
Approximately 50% of the impacted subscriptions have been processed successfully, and we're continuing to work on the remaining subscriptions. We'll post a further update as soon as all subscriptions have been processed.